Call us Today 0800 555 5555

A friend of mine, Richard Marcus, is a sales trainer who got my attention recently. He said that “back in the day” sales people spent 80% of their time presenting and closing. And today, successful sales people spend 80% of their time building rapport and building trust.

“Back in the day” is prior to 2008. Anything written about business before that date may very well be obsolete. I would agree. And Richard’s observation I think is perfectly true.

If you’re like me and Richard, customers are the result of our meeting with people and building some rapport and trust.

Leave a Reply

Your email address will not be published. Required fields are marked *